🧥 SIZING & FIT
Q: How do UNBASIC garments fit? A: Most of our pieces feature an intentional boxy fit and relaxed streetwear silhouette with drop shoulders. We recommend ordering your true size for that signature high-street look. If you prefer a more standard, regular fit, consider sizing down.
Q: Where can I find a size chart? A: A detailed size chart is available on every product page. Please measure your favorite hoodie or t-shirt at home and compare it with our measurements to find your perfect fit.
📦 SHIPPING & DELIVERY
Q: Where do you ship from and how long will it take? A: We operate from Italy. Orders are processed within 2–4 business days. Estimated shipping times are:
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Italy: 2–5 business days
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Europe: 5–10 business days
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International: 10–20 business days
Q: Can I track my order? A: Absolutely. As soon as your package is handed over to the courier, you will receive a shipping confirmation email containing a tracking number and a link to track your journey.
Q: Will I have to pay customs duties and taxes? A: For orders within the European Union, no customs duties apply. For international orders outside the EU, the recipient is responsible for any import duties, customs fees, or local taxes levied by the destination country.
🔄 RETURNS & EXCHANGES
Q: What is your return policy? A: We offer a 14-day return window from the day you receive your package. Items must be unworn, unwashed, with all original tags attached and in their original packaging.
Q: How do I start a return or exchange? A: To initiate a return, please contact our team at han200874@gmail.com with your order number and the reason for the return. We will guide you through the next steps. Please note that return shipping costs are the responsibility of the customer.
🧼 PRODUCT CARE
Q: How should I wash my UNBASIC streetwear pieces? A: To preserve the premium heavyweight cotton, special prints, and structural shape of your garments, we strongly recommend following these steps:
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Preparation: Always wash your garments inside out to protect the surface fibers and external details.
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Temperature: Wash in cold water (maximum 30°C) with similar colors using a gentle cycle.
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Drying: Do not tumble dry under any circumstances—high heat can shrink heavyweight cotton and crack prints. Lay flat or hang dry only.
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Ironing: Iron inside out on a low heat setting.